Top 20 multifamily property management firm ZRS Management has announced that Jackie Impellitier has been promoted to Chief Operating Officer. This pivotal appointment marks the first time in the company’s history that a COO position has been created, signifying a strategic evolution driven by the company’s growth and future vision.
Jackie joined ZRS in 1999 as an onsite team member at a multifamily community in Florida — a property that ZRS still manages today. Over the years, she has ascended through the ranks, culminating in her role as Vice President of Operations for the past five years. In that capacity, Jackie was instrumental in developing asset optimization, overseeing information systems, managing transitions, and supporting technology and training initiatives.
One of Jackie’s standout achievements is the creation of ZRS’s Centralized Services Department, which has significantly enhanced operational efficiency by generating payroll savings and allowing property personnel to focus more on customer and resident service. Her innovative approach has also led to the establishment of industry best practices, streamlining operations, and driving higher returns for property owners.
ZRS President, Darren Pierce, cited Jackie as a stellar example of the ZRS culture that provides employees with the tools and opportunities needed to grow within the company.
“Her creativity and talent can be seen in the way she has taken on every challenge put in front of her,” Darren said. “In addition to all her responsibilities, she still prioritizes mentoring new team members and is always available to help our teams with any questions that arise. With Jackie’s promotion to COO, a new role in our organization has been created to continue to propel ZRS forward. Jackie will continue to work closely with our clients to exceed their business objectives. Her advancement over the last 25 years is a credit to her work ethic and quality as a person.”
“As they do with everyone at ZRS, Darren and Steve (Buck, ZRS CEO) encouraged me to forge my own path,” added Impellitier. “We are all empowered to think independently and develop our careers within the firm. My 25 years at ZRS have provided me with invaluable insights into every aspect of the company, and have thoroughly prepared me for this new opportunity.”
About ZRS Management, LLC.
ZRS Management, LLC, formed in 1991, manages high quality multifamily communities. ZRS is a stand-alone third-party management company, without any direct ownership or development conflicts. ZRS is an NMHC Top 20 manager and currently manages over 90,000 units for various institutional clients, partnerships, and individual owners.